General Conditions of Sale (GCS) – Version 1.0.
Article 1 – Definitions
In these terms and conditions, the following definitions apply:
Withdrawal period : 30-day period during which the consumer can cancel their purchase.
Consumer : any natural person who purchases products for private, non-commercial use.
Calendar day : every calendar day, including weekends and public holidays.
Contract for successive performance : contract relating to the regular delivery of goods or services.
Durable medium : any medium that allows the consumer to store information in a durable manner (e.g., email).
Right of withdrawal : right to cancel an online purchase within the legal period.
Seller : the legal entity that sells products or services remotely.
Distance contract : any contract concluded by means of distance communication (e.g. Internet, telephone).
Remote means of communication : any tool allowing a contract to be concluded without physical contact.
Article 2 – Identity of the seller
Trade name : Velura
Email : contact@velura.com
Telephone : +33 6 55 53 70 47
SIRET number: 892 345 678 00017
Intra-community VAT number: FR45772345678
Article 3 – Scope of application
These general conditions apply to all offers and sales made through our website.
By placing an order, the customer accepts these conditions without reservation.
Article 4 – Offers
If an offer is subject to a specific duration or condition, this will be clearly stated.
Images, descriptions, and prices are prepared with the utmost care. Obvious errors or typos are not binding.
Article 5 – Conclusion of the contract
The contract is concluded as soon as the consumer accepts the offer and completes the payment.
The customer receives a confirmation by email.
We guarantee the security of transactions and transmitted data.
Article 6 – Right of withdrawal
The consumer has 30 days after receipt of the goods to exercise his right of withdrawal without giving a reason.
Items must be returned in perfect condition, preferably in their original packaging.
The consumer must notify the return by email or via the provided form before returning the items.
Article 7 – Return costs
Returns are free for the consumer .
The purchase amount is refunded within 4 days after receipt and inspection of the returned items.
Article 8 – Exceptions
The right of withdrawal does not apply to personalized products or to obviously worn items, if this has been specified before purchase.
Article 9 – Price
All prices are quoted in Euros (€) and include statutory VAT.
We reserve the right to modify prices in the event of changes in tax legislation.
Article 10 – Warranty and conformity
Our products comply with legal requirements and offer descriptions.
Any additional guarantee granted does not limit the consumer's statutory rights.
Article 11 – Delivery
Orders are processed and shipped within 24 hours (business days).
The average delivery time is 4 working days.
In the event of a delay, the customer is informed and may, if necessary, cancel the contract.
Article 12 – Contracts with successive execution
Where applicable, current contracts may be terminated with 30 days' notice.
Article 13 – Payment
Payment is made when ordering using the methods offered (e.g. bank card, instant transfer, etc.).
In case of non-payment, the order may be cancelled.
Article 14 – Complaints
Complaints should be sent by email to contact@velura.com .
A response will be provided within 6 hours.
Article 15 – Applicable law
This contract is governed by French law.
In the event of a dispute, the competent court is that of the consumer's domicile in France or in the European Union.
Article 16 – CESOP Rules
From 2024, payment information will be processed in accordance with the international tax obligations of the CESOP system, to ensure full transparency towards tax authorities.